A Guide to VoIP Telephone Systems

 

Nowadays, businesses use the VoIP telephone systems because of its affordability and functionality. Below are given the types of VoIP telephone systems and the benefits you get from them.

 

The old telephone system using the traditional copper wires is slowly being replaced by the VoIP phone systems. This phone system uses internet connection which most businesses cannot do without. With internet already in use, the VoIP telephone system can easily be installed and used.

 

The basic features of the IP Telephone System consists of automated response systems, call queues, and computer integration such that there is no longer need for hard phones because the desktop computers are then turned into softphones.

 

If a company has workers in different locations, the VoIP system makes it easier for communication through computer devices or mobile phones.

 

Some benefits we get from the Grandstream VoIP system include easy installation, set up and configuration, and cheaper communication costs compared to a landline system. Because of its dependence on internet connection, however, it will take a good and fast internet connection to have a reliable VoIP telephone system.

 

There are two options business owners can take when it comes to VoIP phone systems. They can either have their own equipment and self-host, or rent equipment from a service provider and host it in the cloud.

 

With a self-hosted system, the business has its own equipment, that is, the PBX hardware needed to maintain the phone system. This then allows communication through circuit switching in the business’ phone system. This is beneficial is a way that you do not rely on anyone else but your business to configure and run your system, especially if you have an IT staff to do this work. This system, however, needs a large upfront cost for equipment and maintenance costs also.

 

Cloud-based systems have no hardware or maintenance costs. You only have your IP phone and it is up to the service provider to house and maintain all of the PBX technology.

 

With cloud-based systems, growing businesses that needs to add new lines can do it quite easily. They just need to pay the service provider a monthly fee.

 

The main advantage of the cloud based system is that there is no hardware to purchase and no maintenance costs to think about. All of these are taken care of by the service provider. The set up and configuration of the system for your business can all be done conveniently from your computer. The only disadvantage of this system is that you are not in control of the hardware. When the systems are down, there is nothing you can do but wait for your service provider to have it fixed as soon as they can.

 

If your company has no IT staff to operate and maintain PBX hardware, then cloud systems are ideal for you.

Things to Consider Before Buying an IP Telephone System

 

An internet protocol telephone system makes use of voice over IP expertise to put and broadcast telephone communication across an IP network like the internet instead of the usual public switched telephone network. VoIP is a current communication technology system adopted by any competitive business. It is capable of video conferencing and call recording among other forms of internet communications. This article guides you on what to reflect on before purchasing the system.

 

First of all, evaluate the need for the system. This will guide you in the features to consider. Check if it supports Bluetooth, web browser, and different power configurations among other features. The capability and functions that the system Grandstream IP Phone can handle will guide you in your decision. Also, the size of the company and the number of persons to use should be considered. The system you buy should enable you to easily add a user when the number of users increases. Allow employees to suggest what they will find convenient.

 

Look at the hosting options which can be cloud or on-premises. You subscribe monthly for cloud-based solutions. On premises is best where there is a technical IT team who prefer to control the system directly. Cloud hosting does not have server hardware problems while on-premises enables faster problem resolution due to on-site support team and has lower software rentals.

 

Next, look at how the Office PBX system will integrate with the other business systems such as the CRM platform.  Know the business systems that you want to integrate with your new telephony system to settle for the suitable VoIP. Consider the network infrastructure. With VoIP, you need to clearly understand the network across the LAN. Also, look at the possibility of upgrading the system you choose when technology changes.

 

 

You may need to consider the availability of skills to handle the system. The person managing the system should have IT know how. Select a system that is easily adaptable to the staff you have. Selecting a complex system may require you to train your staff first which may lead to low productivity before they familiarize with how to use it.

 

Cost is another factor that cannot be sidelined. Look at the sum cost of owning a VoIP. Consider the buying cost and the maintenance expenses. Your business should be capable of meeting all the costs.  You do not want to acquire a system that you end up not using because you cannot afford to maintain it.

 

Use the above guidelines and you will purchase the most relevant IP telephone system.

Features of an IP Telephone System Your Business Can Harness

 

If you’ve not yet adopted an IP PBX phone in Dubai, you should because businesses that are doing it are reaping immense benefits on a number of levels. An IP telephone system relays all forms of communication as data over the internet, and it offers a host of features that your company can exploit, including:

 

Call Routing

 

If you need your callers to find you even when you’re on the move, the call routing feature of an IP PBX phone system will come in handy. The feature lets you come up with a list of numbers that any call will be routed to until it’s answered. You can prioritize your office number in the list, and if that number is off, you could have your mobile phone as second in line, and when that’s not available, the call may be routed to your home phone number. When all else fails, voicemail may be activated.

 

Transcription from Voicemail to Email

 

A Grandstream PBX Dubai system can be integrated with an application that transcribes voicemail to text before sending it to email. Imagine the time it would take you to listen to all voicemail messages and decipher what each caller was trying to say. The automatic transcription makes it easy for you to quickly scan text and pick out the most vital information.

 

Music While on Hold

 

What if your lines are busy and you can’t respond to a customer or any other important call immediately? Rather than require callers that miss you to hang up and call again later, you can keep them on hold and provide them with something good to listen to. You can accomplish that with an IP PBX in Dubai by setting up music to play as callers await the next available agent to respond.

 

Bandwidth Exploitation

 

Since all communications are going through the internet, it’s possible to track inbound and outbound data traffic and use it for strategic planning and decision making in many aspects. You can track data usage over any length of time and generate detailed call reports that cover aspects like, costs, origin, recipient, and business call history.

 

Call Screening

 

A Grandstream Phones Dubai system can reveal the identity of the caller and you can use that information to decide on the right response. This feature is important when you want to make decisions based on what you already know and have recorded about specific previous calls. Being able to identify a caller can also help you serve them better and quicker.